Guest Policies

Home Guest Policies

* Webster’s Occupancy Policy – 5 Year Limit on Residency

 

Administration

If you have any questions, our Office Manager or a member of her staff will be glad to discuss them with you. Our business office is open 8:30AM to 5PM Monday through Friday. We are always interested in your ideas and suggestions.

 

Bulletin Boards

Check the board on the main floor near the elevators for important notices. Guests may post their notices on the Second Floor bulletin board.

 

Cooking and Storing Your Own Food

A microwave and ice bin are on the Second Floor in the Computer Room next to the TV Room for your light snacks. We do not have refrigerators available for your use, nor do we allow you to bring a refrigerator to your room. As mentioned elsewhere, The New York City Fire Department prohibits the use of any cooking equipment, including electric coffee pots and “hot pots,” in your room.

 

Departures

Checkout Notices may be requested and submitted at the Front Desk any time throughout your stay but must be submitted 8 weeks prior to departure to avoid a penalty fee.

Final payment for any balance due for rent or telephone must be made two weeks prior to departure. Personal checks are not accepted for final payments.

 

Emergencies or Sickness

Notify the switchboard (Dial O) or go directly to the Front Desk to report emergencies or sickness.

 

Fire & Safety Regulations

Please read and comply with the Fire and Safety Regulations posted on your closet and room doors. Candles and incense are prohibited in rooms. The New York City Fire Department prohibits the use of any cooking equipment, including electric coffee pots and “hot pots” in your room.

 

Internet

Webster offers free wireless internet to all guests.  For information regarding our wireless network, please visit our front desk.

There are also pay-by-the-minute internet kiosks and a printer available on the second floor adjacent to the TV Room.

 

Keys

Webster’s policy is that room keys must be left in your mailbox each time you leave the building.  They may be picked up upon your return to the building. Keys will not be released to anyone unless we have written permission from you to do so. Do not give your keys to anyone except Desk Personnel.

 

Laundry

Coin operated laundry facilities are located on the 4th, 7th and 11th floors.  The charge is $1.50 for washers and $1.25 for dryers. Small amounts of change may be obtained at the Desk.

Laundry Room Hours:

  • 6:30AM-11PM* – 7 Days a Week

* Note: The 4th floor laundry room will be closed Monday through Friday from 8:30AM – 4PM for internal use.

Ironing is not permitted in guest rooms and must be done only in the laundry rooms.

Coin Mach Co., the owner of the laundry equipment, must make refunds for lost money.  Their contact information is located in the Laundry Room.

 

Length of Stay

Webster is a temporary residence.  Guests are permitted to stay a maximum of 5 years permitting they remain eligible for residency.  To remain a guest at Webster you must continue to be employed in a full time job, or work at a full time internship.

 

Luggage

Trunk rooms are located on each floor for storage of up to three pieces of luggage.

We will store your luggage or return your stored luggage to your room on Monday through Friday. Please fill out our form at the Front Desk before 10:00 a.m. on these days along with a clear description of the item(s). Please ask for a tag at the Front Desk to attach to your luggage before storing it. Write your name and room number on the tag. When you are about to check out of The Webster, all your luggage in the trunk room will be transferred to your room.

Do not store any other guests’ luggage or belongings in your room.

 

Meals

Your rent payment to The Webster includes two meals each day.

Bagged lunches are available 7 days a week for an additional cost of $8.00 as an optional third meal.

  • Hours: The dining room will be open Monday through Friday from 6:45AM – 8:30PM and Saturday and Sunday 8:30AM – 5:30PM. Meal times may be found on our dining page.  The dining room will remain open during non-meal times for guests to use at their leisure and enjoy beverages. The dining room will close after the last meal time of the day until the following morning.

 

  • Third Meal: Additional meal tickets may be purchased by guests who would like to enjoy a third meal on any given day.

 

  • Bagged Lunches: A ticket for a bag lunch must be purchased before placing an order. Orders must be placed by 12PM at least one day in advance of when you’d like to pick up the bagged lunch. Bagged lunch pickups are available during breakfast/brunch hours on the day the order was placed for.To request a bag lunch for the next day, complete a request form in the Dining Room at breakfast.

 

  • Outside Guests: If you would like to invite a guest for a meal in the Dining Room, you can purchase a guest ticket at the Front Desk. The charges are $4.00 for breakfast, $8.00 for weekend brunch,lunch, bagged lunches, and dinner and $11.00 for holidays/special events.

 

  • Dress Code: Please dress appropriately in the Dining Room. Slippers, pajamas, and robes are not acceptable.

It is Webster’s policy that all food and beverages served in the Dining Room must be consumed during meal times in the Dining Room.  Food, beverages, dishes and/or silverware may not be taken out of the Dining Room for any reason. You are permitted to go through our food line one time only.  You may not fill plastic containers or baggies to take food with you to-go.  Questions regarding this policy may be directed to Guest Relations.

Webster does not offer discounted weekly rent for individuals who choose not to take advantage of the meals.  While the Webster Apartments Dining Services Team strives to provide accurate nutritional information and offer an ingredient list upon request, manufacturers may change their product ingredients without our knowledge and our recipes may be subject to change due to product availability. For various reasons, we are not able to provide individualized menus for special dietary needs and it is ultimately the guest’s responsibility to make dietary choices fitting their needs. Please consult Food Service Managers and Supervisors if we can support you with your decisions or provide further dietary information.

 

Newspapers

A variety of New York newspapers are available for you to borrow from the Front Desk. Please do not remove them from the Main Floor and return them when you are finished so another guest may enjoy them.

 

Packages

Packages for current guests will be accepted by the Front Desk. Within 24 hours of its arrival, the package will be logged into our system and a notification will be sent to the guest’s email on file. Package may be picked up from the Front Desk during business hours.

 

Payments

  • How to Pay: Eligible guests will have the convenience of making their room & board payments online!
    • US Bank Account Holders:
      • Guests who have a US bank account will be able to remit payments online directly via our secure payment site by following the link provided in their e-bill.
      • Online payments must be made via ACH which will withdrawal the funds directly from a US checking account using the routing and account numbers.
      • Note: other forms of payment cannot be accepted online and can only be used at the cashier’s window or the Front Desk, see below Accepted Payment Methods.
    • Non-US Bank Account Holders:
      • At this time, we are unable to accept online payments from guests who do not have a US bank account.
      • Payments must continue to be made at the cashier’s window or the Front Desk, see below Accepted Payment Methods.
  • Accepted Payment Methods:
    • Room & Board:
      • Guests who do not have a US bank account or do not wish to make their room & board payment online from their checking account will still be able to make a payment with the Cashier or at the Front Desk with any of the below accepted payment methods.
        • Cash
        • Check
        • Traveler’s Cheques
        • Debit & Credit Cards
          • Convenience Fee: Guests who would like to pay their full or partial room & board with a credit or debit card will be charged a convenience fee of $15 for each 2 week billing period. To avoid this fee, guests with a US checking account are strongly encouraged to make payments online via the ACH payment method above.

 

Personal Property

The Webster is not responsible for loss of money or personal property. See the notice posted in your closet for security suggestions.

 

Quiet Hours

“Quiet Hours” are from 11:00 PM– 7:00 AM. Please be considerate of other guests.

 

Rent & Telephone Charges

  • Rent: Room & board is invoice on a bi-weekly basis via email. Payment is due in full by 9AM every Monday following invoice distribution. Guests who do not make the invoice payment in full within 4 business days of the due date will incur a $25 late fee for each week their account balance is not paid.
  • Telephone: Your bi-weekly telephone bill will be placed in your mailbox every Monday. Payment is due on Wednesday.
  • Payments: Payments may be made at the cashier’s window on Tuesdays from 7:45AM – 10:00AM and may be made at any time at the Front Desk. The following payment methods are accepted:
    • Cash,
    • Personal Checks from a US Bank,
    • Travelers Checks OR,
    • Credit Cards

 

Security

As a safety precaution, there is a licensed security guard in the lobby 24 hours a day. Additionally, we have a watchman routinely checking the building, basement to roof, from 10:00 PM to 6:00 AM

 

Smoking

We are a non-smoking building. Smoking will not be permitted anywhere within the building property. This includes the entrance to the building on 34th Street, the rooftop and gardens.

 

Soliciting/Operating a Business

Any business or commercial use of the rooms, including but not limited to the operation of a business, home occupation, enterprise, organization in or from the rooms or the premises by any Guest is illegal and  in violation of applicable law.   Further, The Webster Apartments is a nonprofit and tax-exempt organization, and the operation of a business, home occupation, enterprise, organization in or from the rooms or the premises by any Guest could adversely affect The Webster’s tax-exempt status.

Accordingly, any business or commercial use of the rooms, including but not limited to the operation of a business, home occupation, enterprise, organization in or from the rooms or the premises by any Guest is strictly prohibited.  Violation of this policy will result in immediate termination of tenancy at and eviction from The Webster Apartments.

 

Telephones

External calls can be made directly to your room. If you are unavailable your caller can leave you a voicemail on your in room phone. Please see below for call instructions:

  • Ask your callers to dial your room number once calling into Webster and listening to the automated prompts. Note: If you have a three digit room number, they must enter “7” before your room number. For four digit room numbers, they can simply enter your room number.
  • You can call other rooms directly without charge. Note: To call other rooms if the room is a three digit room number, you must enter “7” before dialing another room. For four digit room numbers, you can simply enter the other room number.

Telephone service is established at hotel rates, i.e., billing is at a higher rate than public phone service. The charge for dialing information is $2.00 per request. The charge for dialing a toll free number (e.g., 800 or 888) is $.25 per request.

The recommended method of placing long distance calls from your room is by using a pre-paid calling card. These cards are available at most newsstands and delis. It is more expensive to dial domestic long distance directly from your room. Our system is not able to handle calls dialed using other services (e.g., those that begin by dialing “10-10”). You will be charged our direct dial rate if you use these services.

A public phone is available in the Main Lobby.

Telephone books for Manhattan and other boroughs are located at the Front Desk.

 

Visitors

  • Women Relatives and Friends: Unless arrangements are made for visitors to stay overnight, female residents and friends must leave the building by midnight.
    • Overnight Visitors: Guests may arrange for visitors to stay on a cot in their room by visiting the front desk. There is a charge of $50.00 per night, per visitor, which includes daily breakfast.  If your visitor would like their own room, we can try our best to accommodate them based on our availability.  The cost is $100 per night which includes daily breakfast. If you would like to inquire about sponsoring a visitor in their own room, please contact Guest Services at guestservices@websterapartments.org.

 

  • Male Relatives and Friends: While accompanied by a guest, male visitors are allowed on the Main Floor, and in the dining room and rear garden.  All male visitors must leave the building by midnight.  When staff is available, we will escort male family members upstairs for a brief time to view a guest’s room; they are never permitted above the First Floor without a staff member present. The staff member will remain with the guest and visitor at all times. Male visitors may not use the elevator without a staff escort.